Shipping, Payment & Refund

Shipping

We work with several courier companies to deliver your orders and offer only to a single shipping address. Multiple address shipping requires you to place multiple orders with respective shipping addresses.

Shipping Charge

  1. We offer a flat rate for shipping fees of Rs. 50 on all our items.
  2. In case you choose to pay by Cash on Delivery, a cash collection charge of Rs. 50 is applicable on all orders.
  3. Shipping charges will stay the same irrespective of the size of the order, even if it costs us more to ship your order we shall bear the extra cost.

Packaging

  1. We package our products in our standard unmarked boxes or secure courier pouches.
  2. There is no marking or product description when the product reaches you making it safe to be ordered anywhere.
  3. We strive to ship all items in your order together, however sometimes its not possible due to product type/availability.
  4. Instances where customer places multiple orders within a day or two the orders might be combined and shipped together.

Shipping Time

  1. We process and dispatch your orders within 3 business days of the order confirmed. The orders are confirmed by your bank in case of pre-paid payment modes. In case of Cash on Delivery payment mode, we need you to verify your order. Instructions on how to verify your COD orders are given at the time of placing one.
  2. You can expect your order to be delivered to you in 3-4 business days in major cities and 4-15 business days for other location. You can track your order online once it is dispatched for delivery.

Important Notes

  1. In the unlikely event we are unable to deliver any item in your order, be assured that you will not be charged for that item in case of Cash on Delivery payment, or the full amount charged for the item will be refunded in case of online payments.
  2. In the unlikely event that we are not able to ship your order completely within 10 working days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded to your bank account which will be furnished by you separately to us or shall provide you cheque as per your convenience.
  3. If you believe that the packaging is tampered with or damaged, please refuse to take delivery of the package, and call our Customer Care or email us at care@passionraja.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

Payment

PassionRaja.com uses Payment systems as may be authorized by the Reserve Bank of India for collection, refund and remittance, as the case may be. The Pay Facility shall be availed in accordance with the terms of this User Agreement and the rules and policies prescribed hereunder.

Customer may be able to pay via Debit card, credit card, Net banking or IMPS. The Cash-on-Delivery (CoD) is also available. No credit card or financial details will be stored on the website.

The Company neither makes any representations nor makes any warranties regarding the amount of time needed to complete processing, including delays in the banking system and nor shall the Company be liable for any actual or consequential damages arising from any claim of delay or any payment process related errors.

In case of any technical failures that may lead to non-delivery of services to the user, the user shall send his/her refund complaint on care@passionraja.com. Company agrees to perform investigation for the said complaint and may refund the payment in 7 working days from the date of complaint if requisite evidences of such failures are found during such investigation.

Refund

In case of refund, the amount will be refunded via same source within 7-10 working days.
If payment was made twice for the same transaction, the other transaction amount will be refunded via same source within 15 to 20 working days.

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